Skip to content
Naruko Waseda Sajikiyu

Privacy Policy

Naruko Machizukuri Co., Ltd. (“we”, “us”) operates the Naruko Waseda Sajikiyu website (the “Site”). We recognise the importance of the personal information we collect through the Site, comply with Japan’s Act on the Protection of Personal Information and other applicable laws and guidelines, and handle personal information in accordance with this Privacy Policy.

1. Information we collect

We collect the following information through the Site.

  • Information entered in the contact form: your name, email address, phone number (optional) and the content of your enquiry. We also record the date and time of submission, the language you were using and the IP address the form was sent from.
  • Access information: when you browse the Site, information such as your IP address, browser type, the date and time of access and the pages viewed is automatically recorded in our server access logs.

2. Purposes of use

We use the personal information we collect only for the following purposes.

  • To answer your enquiry and to contact you about it
  • To provide information about using our facilities, such as reservations for the private open-air bath
  • To send an automatic confirmation email acknowledging receipt of your enquiry
  • To prevent misuse of the form (spam, automated submissions, etc.) and to keep the Site secure
  • To understand how the Site is used, to resolve technical problems and to improve our services
  • To comply with our legal obligations

3. Disclosure to third parties

We do not disclose personal information to third parties without your prior consent, except in the following cases.

  • When required by law
  • When necessary to protect a person’s life, body or property and it is difficult to obtain your consent
  • When we need to cooperate with a national or local government body, or a party acting on its behalf, in carrying out duties prescribed by law, and obtaining your consent could impede those duties

4. Outsourcing

Within the scope necessary to achieve the purposes above, we may outsource tasks such as the development, operation and maintenance of the Site, server hosting and email delivery to external service providers, and may entrust them with personal information to the extent required for those tasks. In such cases we enter into agreements on the handling of personal information and supervise those providers appropriately.

5. External services

The Site uses the content delivery and security services of Cloudflare, Inc. to improve performance and protect against attacks. The contact form also uses Cloudflare Turnstile, a bot-detection service provided by the same company, to block automated submissions.

When these services are used, your IP address, browser information and details of your access to the Site are transmitted to servers operated by Cloudflare, Inc., which may be located outside Japan. For details of how Cloudflare handles this information, please see the Cloudflare Privacy Policy.

6. Cookies and similar technologies

The Site uses cookies and browser storage for the following purposes. None of them contain information that identifies you personally.

  • Session cookie: used to process contact form submissions and to protect against cross-site request forgery (CSRF). It is deleted when you close your browser or after a period of inactivity.
  • Session storage: used so that the opening animation on the home page is not repeated during the same visit. It is deleted when you close the browser tab.
  • Cookies set by Cloudflare: Cloudflare, Inc. may set cookies for security purposes and bot detection.

The Site does not use analytics or advertising cookies. You can disable cookies in your browser settings, but the contact form may not work correctly if you do.

7. Security

We take necessary and appropriate measures to prevent the leakage, loss or damage of the personal information we handle. All communication with the Site is encrypted using TLS (SSL), and enquiries can only be viewed through an administration panel restricted to authorised staff.

8. Requests for disclosure, correction or suspension of use

If you ask us to disclose, correct, add to or delete the personal information we hold about you, or to stop using it or providing it to third parties, we will verify your identity and respond within a reasonable period in accordance with the law. Please send such requests to the contact point below.

9. Changes to this policy

We may revise this policy in response to changes in the law or in our services. The revised policy takes effect when it is published on the Site.

10. Contact

For questions about this policy or about how we handle personal information, please contact us at the following.

Operated by
Naruko Machizukuri Co., Ltd.
Address
124-1 Shinyashiki, Naruko Onsen, Osaki, Miyagi 989-6822
Phone
0229-83-4751

Go to the contact form

Established: 12 November 2026